Time zones: EST (UTC -5), MST (UTC -7), ART (UTC -3), UTC -4, UTC -4:30, UTC -3, UTC -2
About Us:
At Loop, we specialize in connecting businesses with exceptional customer care specialists. We believe in smart, kind-hearted professionals who love to learn and grow. If you have a passion for helping others and enjoy solving problems, we want to hear from you!
Responsibilities:
- Manage incoming calls, engage leads, and convert them into customers.
- Handle sales tasks by understanding customer needs and recommending suitable solutions.
- Follow up with leads via phone, text, and email to sustain engagement.
- Provide clear and accurate information about products and services to help customers make informed choices.
- Accurately document interactions and follow-ups in the CRM.
- Show empathy and understanding in all customer interactions to enhance customer satisfaction.
Qualifications:
- At least 2 years in hospitality, consumer sales (B2C), or customer service roles where you’ve handled difficult or nuanced situations. Experience in crisis hotlines or social work is a plus. (Required)
- Excellent written and verbal communication skills in English and Spanish. (Required)
- Stable internet connection and a reliable computer setup. (Required)
- Ability to work independently in a distraction-free home office.
- A positive and professional attitude with a customer-first mindset.
- Strong problem-solving skills and ability to think on your feet.
English (US)